Frequently Asked Questions (FAQ)

  1. Where can I find the products?
    You can browse all the products on our website and find the products you need by category or through the search bar.
  2. How do I place an order?
    Please visit our website, select the products you like, click “Add to Cart”, and follow the checkout process to complete the order.
  3. Can I change or cancel my order?
    If your order has not been shipped, you can contact customer service to request a change or cancellation after confirming the order.
  4. What payment methods do you offer?
    We accept a variety of payment methods, including credit cards, debit cards, and e-wallet payments.
  5. How can I track my order?
    Once your order is shipped, you will receive an email with tracking information, which you can use to check the order status on the courier’s website.
  6. What is your shipping policy?
    We offer a variety of shipping options, and the specific costs and estimated arrival times are displayed at checkout. We also support international shipping.
  7. Can I return or exchange the product?
    If you are not satisfied with the purchased product, you can apply for a return or exchange within 30 days after receiving the product. Please ensure that the product is unused and in its original packaging.
  8. How do I contact customer service?
    You can find our contact information through the “Contact Us” page on the website, or send an email to our customer service email address.