Frequently Asked Questions (FAQ)
- Where can I find the products?
You can browse all the products on our website and find the products you need by category or through the search bar. - How do I place an order?
Please visit our website, select the products you like, click “Add to Cart”, and follow the checkout process to complete the order. - Can I change or cancel my order?
If your order has not been shipped, you can contact customer service to request a change or cancellation after confirming the order. - What payment methods do you offer?
We accept a variety of payment methods, including credit cards, debit cards, and e-wallet payments. - How can I track my order?
Once your order is shipped, you will receive an email with tracking information, which you can use to check the order status on the courier’s website. - What is your shipping policy?
We offer a variety of shipping options, and the specific costs and estimated arrival times are displayed at checkout. We also support international shipping. - Can I return or exchange the product?
If you are not satisfied with the purchased product, you can apply for a return or exchange within 30 days after receiving the product. Please ensure that the product is unused and in its original packaging. - How do I contact customer service?
You can find our contact information through the “Contact Us” page on the website, or send an email to our customer service email address.